Getting Started
1. How do I create an account on Luo?
To create an account, click on the "Sign Up" button on the homepage. Fill in your personal information and follow the on-screen instructions to complete the registration process.
2. Is there a cost to use Luo?
Luo offers different pricing plans to suit various needs. You can visit the pricing page for detailed information on our subscription plans.
Managing Properties
3. How do I add a property to my Luo account?
After logging into your account, go to the "Properties" section and click on "Add Property." Fill in the property details such as address, type, and amenities, then click "Save."
4. Can I list multiple properties?
Yes, you can list multiple properties. Each property can be managed individually within your Luo account.
Scheduling Showings
5. How do I schedule a showing for a property?
Navigate to the "Showings" section, select the property, and choose "Schedule Showing." You can then pick a date and time convenient for you and the prospective tenant.
6. Can I sync showings with my calendar?
Yes, Luo allows you to sync your showings with your preferred calendar. You can enable this feature from the "Settings" menu under "Calendar Sync."
Lease Management
7. How can I create a lease agreement on Luo?
Go to the "Leases" section, select "Create Lease," and fill in the necessary details, including tenant information and lease terms. You can also use our template to help you get started.
8. Can leases be signed electronically?
Yes, lease agreements on Luo can be signed electronically by both landlords and tenants for a hassle-free process.
Tenant Screening
9. How do I perform a background check on a prospective tenant?
In the "Tenant Screening" section, select "New Background Check." Enter the tenant's details and follow the prompts to initiate the background check.
10. What information is included in the background check?
Our background checks typically include credit reports, criminal history, and eviction history.
Rent Collection
11. How can tenants make rent payments?
Tenants can make rent payments through their own Luo account using various payment methods such as credit/debit cards or bank transfers.
12. Is there a transaction fee for rent payments?
Luo may charge a small transaction fee for processing rent payments. You can find detailed information about fees in the pricing page.
Technical Issues
13. What should I do if I encounter a technical issue?
If you face any technical issues, please visit our Support Center or contact our customer service team via email or chat.
14. How can I reset my password?
Click on "Forgot Password" on the login page and follow the instructions to reset your password. An email will be sent to you with further steps.
Security
15. How secure is my data on Luo?
We prioritize the security of your data. Luo uses encryption and secure servers to ensure your information is protected.
16. Can I control who sees my property listings?
Yes, you can set the visibility of your property listings under the "Settings" menu in your account.
Contact Us
17. How can I contact Luo customer support?
You can contact our support team via the Contact Us page, through email, or by using the live chat feature available on our website.
Need more help? Visit our Help Center or contact our customer service for additional support.
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